1. Introduction

At Velopatra, we are deeply committed to protecting your privacy and honoring the sanctity of your personal data. This Privacy Policy outlines how we collect, utilize, disclose, and safeguard your information when you visit our website, purchase our handcrafted botanical products, or reserve a 30-minute or 60-minute Divine Alignment session.

2. Information We Collect

• We collect personal information that you voluntarily provide to us when interacting with our platform, including:
• Contact Details: Your full name, email address, phone number, and physical billing/shipping address.
• Booking & Platform Preferences: Your selected session details and preferred communication platform (such as Zoom or WhatsApp).
• Payment Information: Secure transaction metadata processed exclusively via encrypted third-party payment gateways (we do not store raw card numbers).

3. How We Use Your Data

• Your personal data is handled with maximum intentionality and care to support the following operational flows:
• To seamlessly process product orders, shipments, and botanical prescriptions.
• To manage appointment allocations, send automated booking confirmations, and issue virtual room links.
• To dispatch automated review request emails 24 hours post-session to constantly elevate our holistic services.
• To share occasional marketing announcements with the Velopatra Circle (only if explicitly opted-in).

4. Virtual Sessions & Data Integrity

For clients utilizing our remote wellness services, sessions are facilitated via Zoom or WhatsApp video/voice streams. We firmly maintain that these live transmissions are entirely confidential, private, and are never recorded or logged under any circumstances without explicit written client authorization.

5. Third-Party Sharing

Velopatra will never sell, trade, or lease your personal information to external commercial entities. We only share vital logistical data with trusted service providers essential to running our systems (e.g., automated email courier networks, scheduling modules, and shipping couriers).

6. Contact & Data Access Enquiries

If you wish to review, correct, or delete your personal details stored in our database, or have questions regarding our compliance workflows, feel free to contact our support desk during operational intervals.

• Email Registry: esteticaramona@gmail.com
• Sanctuary Address: 123 Velopatra St, Suite 400
• Operational Hours: 9am – 6pm (Mon – Sat)